Seller Shipping & Logistics Policy
Order Dispatch SLAs, Packaging Norms, Courier Integration & RTO Guidelines on Quick (quicksin.in)
FULFILLMENT SLA MANDATE:
Fast and reliable delivery is critical to customer satisfaction. Sellers operating on Quick must adhere to processing SLAs, secure packaging guidelines, and transparent shipment tracking procedures outlined in this policy.
1Order Processing & Dispatch SLA
When a customer places an order on Quick, the seller is assigned an order confirmation notice:
- Dispatch SLA (24–48 Hours): Orders confirmed before 2:00 PM IST should ideally be dispatched on the same business day, and no later than 48 hours from confirmation.
- Ready for Pickup Marking: Sellers using Quick Integrated Logistics must mark orders as "Ready for Pickup" in the seller portal once packaged.
- Cancellation Penalty for Delay: Failure to dispatch within 48 hours without customer consent may result in automatic order cancellation and a dispatch breach penalty charged to the seller account.
2Fulfillment Models: Platform Logistics vs Self-Ship
A. Quick Express Integrated Logistics
Quick partners with leading courier networks (Bluedart, Delhivery, Shadowfax, Xpressbees) to provide doorstep pickup from seller warehouses:
- Automated shipping label and manifest generation.
- Real-time automated tracking sync to customer app.
- Standardized shipping rates calculated by volumetric weight.
B. Merchant Self-Shipment
Approved sellers managing independent logistics must fulfill strict tracking requirements:
- Must ship exclusively via reputed courier services providing active AWB tracking links.
- Must upload valid Tracking ID and Courier Name within 12 hours of dispatch.
- Seller assumes full liability for non-delivery or transit loss during self-ship.
3Packaging & Weight Discrepancy Rules
Proper packaging protects products and prevents shipping fee disputes:
- Packaging Quality: All products must be enclosed in tamper-evident polybags or corrugated boxes with bubble wrap for fragile goods.
- Shipping Label Placement: The generated AWB shipping label displaying barcode, destination pincode, and order ID must be flatly affixed on the top surface.
- Weight Audits & Discrepancies: Shipping charges are calculated based on higher of Dead Weight or Volumetric Weight (L x W x H in cm / 5000). Courier weight discrepancies will be billed to the seller unless appealed with packaging dimensions proof within 5 days.
4Undelivered Orders & Return To Origin (RTO)
Handling undelivered packages returned by courier:
- RTO Triggers: Shipments returned due to incorrect customer address, customer unreachability (3 failed attempts), or doorstep refusal are categorized as RTO.
- RTO Freight Billing: For customer-initiated RTO, backward shipping charges are borne as per the platform logistics agreement.
- RTO Inspection SLA: Returned RTO packages delivered back to the seller warehouse must be inspected within 48 hours. Sellers must report tampered RTO packages immediately to Merchant Support.
Need help setting up warehouse pickup locations or shipping rate cards?
Contact Logistics Support at support@quicksin.in