Master Seller Agreement

As a merchant on our platform, you warrant and agree that:

• Authenticity Guarantee: All products listed must be 100% genuine, original, brand-new, and non-counterfeit. Selling fake, replica, refurbished (unless classified as such), or stolen items is strictly prohibited.
• Listing Accuracy: Product listings, images, title descriptions, high-level specifications, warranty details, and country of origin must be accurate, truthful, and non-misleading in compliance with the Consumer Protection (E-Commerce) Rules, 2020.
• Pricing & Tax Inclusivity: Listed prices must not exceed the Maximum Retail Price (MRP) printed on the product packaging. All listed prices shall be inclusive of all applicable central, state, and local taxes (GST).
• Stock Availability: You must update product inventory levels in real-time. Systematically accepting orders for out-of-stock inventory will lead to seller penalties and rating downgrades.

Maintaining high customer satisfaction requires strict compliance with fulfillment timelines:

• Dispatch SLA: Orders must be confirmed, packed, and handed over to designated courier logistics partners within 24 to 48 hours of order confirmation.
• Packaging Standards: Products must be securely packaged in sturdy, tamper-evident packaging materials to prevent transit damage. Tax invoices and shipping labels generated via the Seller Portal must be affixed securely.
• Cancellation Penalties: Unilateral seller-initiated order cancellations due to stock shortage or pricing errors will attract a cancellation penalty as specified in our Commission & Fee Policy.

Financial transactions between Quick and the Seller shall be managed as follows:

• Platform Fees: Quick shall deduct referral commissions, fixed closing fees, payment gateway processing fees, and logistics fees from the order collection value prior to disbursement.
• Payout Cycle: Net seller settlements will be remitted to the seller’s verified bank account on a weekly settlement cycle (T+7 business days following delivery and expiry of the return window).
• TDS under Income Tax (Sec 194-O): Quick shall withhold Tax Deducted at Source (TDS) at the statutory rate (1%) on gross sale proceeds and deposit it with the Income Tax Department against the seller’s PAN.
• TCS under GST (Sec 52): Quick shall collect Tax Collected at Source (TCS) under GST (1%) on net taxable online supplies and file monthly returns (Form GSTR-8) to enable seller ITC claim.

Handling returns and protecting sellers against unfair buyer claims:

• Return Acceptance: Sellers agree to accept returns for items reported as damaged, defective, wrong product, or failing description within the 7-day buyer return window.
• Reverse Logistics Charges: In cases of seller-fault returns (defective/wrong item), two-way shipping charges shall be borne by the seller.
• Seller SAFE Fund / Protection Claims: If a returned product is received damaged, used, or missing parts due to customer tampering or courier mishandling, sellers may file a SAFE claim within 72 hours of return delivery with unboxing video/photo proof for up to 100% product value reimbursement.

Ownership and authorization rights regarding listings:

• Seller IP Ownership: Sellers retain all intellectual property rights to their registered logos, trademarks, and brand materials uploaded to the platform.
• License to Quick: Sellers grant Quick a worldwide, royalty-free, non-exclusive license to display, promote, advertise, and index product listings across marketing channels.
• Non-Infringement: Sellers guarantee that listing content, images, and brand titles do not violate third-party trademarks, copyrights, or patents.

To the fullest extent permitted by applicable law:

• Seller Indemnity: You agree to defend, indemnify, and hold harmless Quick, its directors, officers, employees, and affiliates from any claims, consumer court disputes, penalties, liabilities, or expenses arising from defective products, tax non-compliance, or IP infringement.
• Limitation of Liability: Quick acts as an e-commerce marketplace intermediary under Section 79 of the IT Act, 2000. Quick shall not be liable for indirect, incidental, or consequential damages.